Refund Policy

Effective November 11, 2026.

Pro isn't on sale yet. This is the refund policy that will apply once it is.

Refunds within 14 days

If you ask within 14 days of any Pro payment, including a renewal, you get the whole payment back. You don't have to give a reason.

After 14 days

You can cancel at any time, and Pro then lasts until the end of the month or year you paid for. After the 14 days we don't refund the rest of that period, unless the law where you live requires it.

Payments made without permission

If someone paid for Pro without the cardholder's permission, for example a child using a parent's card, the cardholder can tell us and we'll refund it in full straight away, however long ago it was.

How to ask

Email hello@azudex.com from the address on your Azudex account, or use the link in the receipt Paddle sends you. Paddle is merchant of record, so the refund comes from Paddle, to the card or account you paid with. How long it takes to show up depends on your bank.

Your legal rights

This policy doesn't limit any right you have under the law where you live, including the right of people in the EU and UK to withdraw from a purchase within 14 days.